Terms of service

1. The service and these terms

These terms govern your use of Xanmark at app.xanmark.com, including trademark searches, AI-assisted analysis, reports, and related services. Contact us at [email protected] with questions about the service or these terms. A separate written agreement with Xanmark takes precedence if it expressly addresses the same matter.

By using the service, you agree to these terms. You must be at least 18 and able to enter a binding agreement. If you use Xanmark for an organization or client, you must have authority to do so.

2. Research, not legal advice

Xanmark provides research information and automated analysis. It is not a law firm, does not act as your attorney, and does not create an attorney-client relationship. A result or risk score is not a legal opinion, clearance, registration decision, or guarantee that a mark is available or will not infringe another party's rights.

Coverage depends on the selected registers, available source data, and features in your order. Sources may be delayed, incomplete, or inaccurate. AI output can contain errors and may omit relevant marks or evidence. Review results against original sources and obtain qualified professional advice before relying on them for filing, enforcement, investment, or branding decisions.

3. Your account and acceptable use

Keep your account secure and provide accurate information. You are responsible for activity you authorize through your account. Notify us if you believe it has been compromised.

• Use the service lawfully and respect intellectual-property and privacy rights.
• Do not bypass access controls, interfere with the service, introduce malicious code, or access another user's information without permission.
• Do not submit information you lack authority to process through the service and its providers.
• Do not present generated results as an official register decision or a legal opinion supplied by Xanmark.

4. Orders, payments, and refunds

The order summary and checkout show the selected scope, price, currency, applicable discounts, and taxes before payment. Paid searches are one-time purchases unless a separate order expressly states otherwise. Payments are processed through a payment provider. Prices may change for future orders; the agreed price for an existing order is not changed retroactively.

Turnaround depends on the option shown when you order. Where priority turnaround includes a one-hour guarantee, the priority premium is refunded if the service misses that deadline. That refund covers the premium, rather than the entire search price. Contact us about failed delivery, duplicate charges, cancellation, or other refund requests so we can review the order and applicable rights.

These terms do not exclude mandatory cancellation, withdrawal, refund, or other consumer rights. Merely using the service does not waive any statutory right that requires your separate express agreement.

5. Your content and reports

You retain your rights in information you submit. You authorize Xanmark and its service providers to process that information as needed to perform your requested searches, produce and store reports, provide support, and operate the service as described in our privacy policy.

You may use and share reports produced for your account for your internal work and your clients' research, subject to applicable third-party rights. Public records, third-party materials, and cited sources remain subject to their owners' rights. No trademark right, exclusive right in AI output, or license to Xanmark's software or branding is granted beyond what is needed to use the service.

6. Availability and account closure

We may maintain, change, or temporarily interrupt the service. We may restrict access where reasonably necessary to address misuse, security risks, or legal requirements. Where practical, we will explain the reason and how to resolve it. Changes to the service do not remove rights you already have for paid orders.

You may stop using Xanmark at any time and contact us to request account closure. Export reports you need before requesting deletion. Closure does not cancel lawful outstanding payment obligations or record retention required by law. Data handling is described in the privacy policy.

7. Responsibility and your legal rights

Subject to applicable law and any express commitment in your order, we do not warrant uninterrupted availability, complete register coverage, error-free results, or a particular legal or commercial outcome. You are responsible for evaluating results and deciding how to use them.

Nothing in these terms limits responsibility that cannot lawfully be limited, including liability for fraud or other non-excludable acts, or removes mandatory consumer protections. These terms do not impose mandatory arbitration or prevent you from using a court or authority available to you under applicable law.

8. Changes and contact

We may update these terms for future use of the service. We will post the updated version here, change the date above, and give additional notice where required. Changes do not retrospectively alter completed orders. For questions, complaints, or requests about an order, email [email protected] and include its reference if available. Do not send passwords or full payment-card details.